TRAINING COURSE “SALES AND CUSTOMER SERVICES SKILLS” FOR STARLIGHT CENTERS AND NOONCHA SHOPS OF NTH CABLE TELEVISION JOINT STOCK COMPANY

Nowadays, spiritual value is higher than material value because spirit is the source of healthy living and foundation for quality of life. It helps us respond effectively to any challenge and risk. Healthy spirit will bring us active living and completion of goals. Therefore, entertainment services develop stronger  and closer to the life because they help people relax and have fun after hours of stressful work. Accompanying this development, it is the fierce competition of providers in the market. To survive, staffs of your business must have excellent “Sales and customer services skills” to attract and retain old customers who will return to purchase and be your loyal customers. “Do what do you so well that they will want to see it again and bring their friends”, Walt Disney - The Walt Disney Company.

According to Sam Walton - founder of WAL - MART supermarket system, “There is only one boss, the customer. And he can fire everybody in the company, from the chairman on down, simply by spending his money somewhere else”. Everyone thinks director of the business is their boss because he pays them. In the open economy, this concept is no longer appropriate when there are competitors and customers have more choices. Your business will be truly outstanding when owning professional staffs - including three elements: knowledge, skills and attitudes. For knowledge and skills, you can learn and train, the other is your decision. Attitudes is the decisive factor in gaining sympathy and attention of customers.

The intangible value (IV) of products/ services plays a more important role than tangible value (TV) of products/ services. TV is what you can see and reach out, IV is the opposite but you can feel. Specially, IV is the root from which the branches and other TVs are born. When the root grows deeper and firmer, branches will also grow taller and stronger. In entertainment services, IV is the attitude when you sell, communicate with customers and take care of them. If each staff has good attitude, special impression, friendly and open communication, dedicated customer care and enthusiastic support when customers need. We believe that they will return to purchase and become your loyal customers. Each drop of water is a difference, each staff is an impact – “Keep walking, you will find it”. “Walking” means individuals must constantly learn and cultivate knowledge, skills and attitudes, you should treat all customers like your family members. Each staff makes a difference and the whole team is like that, this business “will find it” – the success and sustainability in the market. “We believe that customer service shouldn’t be just a deparment; it should be the entire company”, Tony Hsieh – Zappos.

Wishing to train professional staffs who being great “Sales and customer services skills”, NTH Cable Television Joint Stock Company and INLEN Company organized this training course. This is a necessary training in the entertainment services because the spiritual needs increase highly and people like to use good products/ services now. Many entertainment centers are established, how to make your center compete with rivals and strongly develop. Your customer service must be great like “The goal as a company is to have customer service that is not just the best but legendary”, Sam Walton - Wal-Mart. Come to INLEN Company and the training course “Sales and customer services skills”, your staffs will be equipped with necessary skills: communicating with customers more confident, selling more aggressive and active, knowing how to satisfy customers, being more professional style,….. Come to us, you will experience and feel the difference.

Some photos of the training:

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